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News for 'customer experience'

Why Fire Insurance Is A Must!

Why Fire Insurance Is A Must!

Rediff.com17 Jan 2025

While basic policies focus on structural damage, comprehensive ones extend to household contents like furniture, electronics, clothing, and other personal belongings.

'Want To Take Everybody's Ideas To Space'

'Want To Take Everybody's Ideas To Space'

Rediff.com8 Jan 2025

'To access our satellite, you don't need any IQ test, you don't need to write an examination.' 'You can be a Class 1 student, an engineering student, a 60-year-old person, anybody can access our satellite.'

EVs and beyond: Auto industry's journey for 2025

EVs and beyond: Auto industry's journey for 2025

Rediff.com24 Dec 2024

Traversing from being just vehicle manufacturers to mobility solutions providers amid a raging debate over which eco-friendly technology must be incentivised, the Indian automobile industry is driving in the new year under the shadow of a slowdown in sales with the post-pandemic pent-up demand in distant memory. The shift in the auto industry -- where advanced technologies like autonomous driving, vehicle intelligence, connected features and electrification are quickly gaining traction -- will be reflected in the upcoming Bharat Mobility Global Expo in which India's flagship Auto Expo has been clubbed to be held from January 17-22, 2025 in Delhi-NCR.

Budget Prepares For Rise In Cancer Cases

Budget Prepares For Rise In Cancer Cases

Rediff.com3 Feb 2025

Do we have enough trained oncologists and medical professionals in India to man these over 4,500 beds in the public sector?

Air India Delhi-New York flyer finds cockroach in food

Air India Delhi-New York flyer finds cockroach in food

Rediff.com28 Sep 2024

An Air India passenger has complained of finding a cockroach in an omelette served onboard the flight from the national capital to New York, with the airline saying the matter has been taken up with the catering service provider for further investigation.

Why The South Is Worried About Delimitation

Why The South Is Worried About Delimitation

Rediff.com28 Feb 2025

'Peninsular Indians could ask 'Why should we contribute half of India's tax revenues if we account for only a quarter of the seats in the Lok Sabha?'.' 'The rest of the country seems likely to counter that 'democracy means one vote per person irrespective of where that person resides in India'.' 'With no easy answers to this thorny debate, the south's economic ascendancy could end up creating a Hobson's choice.' A revealing excerpt from Nandita Rajhansa and Saurabh Mukherjea's book, Behold the Leviathan: The Unusual Rise of Modern India.

Will India's FMCG sector see consumption revival in 2025?

Will India's FMCG sector see consumption revival in 2025?

Rediff.com23 Dec 2024

The FMCG industry hopes for a revival in consumption growth in 2025 with some 'green shoots' already visible, after having a challenging year amid escalating input costs and a double-digit rise in food inflation, which ultimately slowed down the pace of the urban market growth in the second half of 2024. Soaring prices of commodities such as palm oil, coffee, cocoa and wheat forced FMCG players to go for a hike of 3 to 5 per cent or resort to shrinkflation by reducing pack sizes and grammage to retain attractive price points, fearing a volume loss.

How Maruti plans to deliver Affordable Tech

How Maruti plans to deliver Affordable Tech

Rediff.com10 Sep 2024

The average car price in India has increased rapidly in the last 5-6 years due to new emission regulations and demand for more spacious and comfortable cars loaded with advanced technology.

How is Tata Motors gearing up to face competition?

How is Tata Motors gearing up to face competition?

Rediff.com8 Jan 2025

Why is Shailesh Chandra, managing director of Tata Motors Passenger Vehicles and Tata Passenger Electric Mobility, not worried about the competition?

The American Awarded A Padma Shri

The American Awarded A Padma Shri

Rediff.com22 Feb 2025

Sally Holkar left America and made India her home nearly 60 years ago. She went on a mission to revive a dying craft and changed the lives of rural weavers.

Who's Buying Luxury Cars In Small Cities?

Who's Buying Luxury Cars In Small Cities?

Rediff.com19 Aug 2024

The rise of startups and a thriving entrepreneurial culture in Tier-II and Tier-III cities is contributing to the increasing sales of high-end cars.

Rahul Gandhi makes cold coffee at Keventers

Rahul Gandhi makes cold coffee at Keventers

Rediff.com10 Jan 2025

During the conversation with the owners, Gandhi delved into the fascinating journey of the iconic start-up that seamlessly blends legacy with modern ambition.

How Much Do Weddings Cost These Days?

How Much Do Weddings Cost These Days?

Rediff.com14 Dec 2024

Wedding planner WedMeGood estimates that the average wedding budget has surged to Rs 36.5 lakh this year, with destination weddings averaging Rs 51 lakh.

Heading To The Kumbh? Here's How To Plan

Heading To The Kumbh? Here's How To Plan

Rediff.com10 Jan 2025

Prayagraj is a must-visit place in 2025, but in January and February you can't miss the Maha Kumbh, a spectacular event like no other.

'NIM To See Increase After Couple Of Quarters'

'NIM To See Increase After Couple Of Quarters'

Rediff.com6 Sep 2024

'There has been a change in the advances mix, with the share of corporate loans decreasing.'

Airtel 5G service goes live in 8 cities, customers to pay as per 4G plan

Airtel 5G service goes live in 8 cities, customers to pay as per 4G plan

Rediff.com6 Oct 2022

Bharti Airtel on Thursday said its 5G services have gone live in eight cities of Delhi, Mumbai, Chennai, Bengaluru, Hyderabad, Siliguri, Nagpur and Varanasi. The customer availing 5G services will have to pay as per their existing 4G plan, it said. "Airtel has been at the forefront of India's telecom revolution for the last 27 years.

'Help! I'm Stuck In Rs 15 Lakh Debt'

'Help! I'm Stuck In Rs 15 Lakh Debt'

Rediff.com12 Mar 2025

Ask rediffGURU and PF and MF expert Janak Patel your mutual fund and personal finance-related questions.

When Your First Start-Up Fails... 7 Things To Do

When Your First Start-Up Fails... 7 Things To Do

Rediff.com19 Aug 2024

Going back to the board, analysing mistakes and efficiently addressing them can help entrepreneurs establish successful start-ups in the long run, says Vikram Bhandari, the chief technology and innovation officer at Riveron, a business advisory firm.

Should You Go For Health Super Topup?

Should You Go For Health Super Topup?

Rediff.com22 Nov 2024

Ensure the sum insured for the super topup is enough to cover even worst-case scenarios.

Can Kirana Stores Beat The Q-Com Threat?

Can Kirana Stores Beat The Q-Com Threat?

Rediff.com30 Sep 2024

Indian kiranas are agile enough to face the q-com challenge, but it's going to be a tough fight, notes Ambi Parameswaran.

40-year-old fintech gurus need 60-year-olds to handhold them

40-year-old fintech gurus need 60-year-olds to handhold them

Rediff.com19 Mar 2024

The message is clear: The 60-year-old wise uncles need to handhold the 40-year-old entrepreneurs when, obsessed with ambition and greed for growth, they become a victim of hubris, points out Tamal Bandyopadhyay.

Bengaluru couple shocked to find live snake in Amazon packet

Bengaluru couple shocked to find live snake in Amazon packet

Rediff.com19 Jun 2024

The snake, suspected to be a spectacled cobra, was stuck in the adhesive tape used for the packaging, said the couple, who had ordered an Xbox controller from the online retail giant.

Meta partners with Reliance Jiomart to offer grocery shopping on WhatsApp

Meta partners with Reliance Jiomart to offer grocery shopping on WhatsApp

Rediff.com30 Aug 2022

Meta Platforms Inc, the parent company of WhatsApp, will partner with Reliance JioMart for a service where WhatsApp users can buy groceries on the messaging platform from the Indian retail firm. Mark Zuckerberg, chief executive officer (CEO) of Meta Platforms, said in a Facebook post, "[I am] Excited to launch our partnership with JioMart in India. "This is our first-ever end-to-end shopping experience on WhatsApp--people can now buy groceries from JioMart right in a chat." "Business messaging is an area with real momentum and chat-based experiences like this will be the go-to way people and businesses communicate in the years to come," he said in an announcement coinciding with the annual general Meeting (AGM) of Reliance Industries the parent company of JioMart.

JSW MG to launch 4 luxury cars

JSW MG to launch 4 luxury cars

Rediff.com20 Sep 2024

The first luxury car will be launched in the first quarter of 2025 and the company is planning to open 12 'MG Select' showrooms in the next six months.

Chandrika Tandon Wins A Grammy

Chandrika Tandon Wins A Grammy

Rediff.com3 Feb 2025

Chennai-born Indian-American businesswoman and musician Chandrika Tandon, 71, won a Grammy in the Best New Age, Ambient or Chant Album category for her album Triveni, a blend of ancient chants and world music, at the 2025 Grammys.

How Airtel took a long call on profit by focusing on costs and customers

How Airtel took a long call on profit by focusing on costs and customers

Rediff.com20 Jun 2022

Six consecutive profitable quarters after an equal number of losses - for Bharti Airtel, the turnaround has been quick. But it is not a result of higher tariffs or absence of exceptional items alone. Execution and strategy are playing a part, too. Bharti Airtel's chief executive officer Gopal Vittal summed it up in a post-result conference call last month. "We track the profit in each of our 237,500 (cell) sites.

PIX: For Mumbaikars election day is selfie day!

PIX: For Mumbaikars election day is selfie day!

Rediff.com20 Nov 2024

Mumbai, infamous for its voter apathy, stepped out to exercise its franchise on Wednesday.

Budget: Why exporters are seeking Rs 750 cr from Sitharaman

Budget: Why exporters are seeking Rs 750 cr from Sitharaman

Rediff.com26 Dec 2024

Exporters on Thursday sought a fund of Rs 750 crore for three years to tap USD 25 billion export potential in the US, aiming to seize potential opportunities that may arise as the US President-elect, Donald Trump, has threatened to impose high tariffs on Chinese goods. In its pre-Budget meeting with the finance ministry, Federation of Indian Export Organisations (FIEO) President Ashwani Kumar has also demanded extension of the five per cent Interest Equalisation Scheme (IES).

Health Premiums Rise: How To Stay Covered

Health Premiums Rise: How To Stay Covered

Rediff.com21 Aug 2024

Consider a combination of a base policy and a super top-up policy.

Kishore Biyani's nephew Vivek launches retail chain for D2C cos

Kishore Biyani's nephew Vivek launches retail chain for D2C cos

Rediff.com19 Jul 2024

Vivek Biyani, the nephew of retail veteran Kishore Biyani, will launch a retail chain focused on direct-to-consumer (D2C) brands under the name Broadway, along with actor Rana Daggubati, Apurva Salarpuria of Salarpuria Group and Anuj Kejriwal of Anarock Retail. This new retail format is a multi-brand outlet, which will house D2C brands under one roof. The first store is set to open in Delhi in August this year, and subsequent store launches in Hyderabad and Mumbai are slated in September 2024 and March next year, the company said in its release.

C S Setty: SBI's New Boss

C S Setty: SBI's New Boss

Rediff.com1 Jul 2024

'You will see him frequently asking customers -- especially retail -- about service experience, pain points, areas of improvement and suggestions.'

How's The Josh At Amazon, Flipkart?

How's The Josh At Amazon, Flipkart?

Rediff.com29 Sep 2024

While war rooms are set up closer to the sales, warlike preparations go into it almost 12 months in advance to ensure that on D-day the firm gives its best to its customers.

Ayushman Bharat's 70+ coverage: Minimal impact expected on health insurers

Ayushman Bharat's 70+ coverage: Minimal impact expected on health insurers

Rediff.com14 Sep 2024

Industry experts believe that health insurance companies are unlikely to experience business cannibalisation due to the central government's decision to extend health coverage to people aged 70 and above, regardless of their income level, under the Ayushman Bharat scheme. On Wednesday, the Union Cabinet expanded the Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB-PMJAY) to include all senior citizens aged 70 and older. This move is expected to benefit nearly 45 million families, comprising 60 million senior citizens, by providing Rs 5 lakh in free health insurance coverage per family.

India's internet economy likely to reach $1 trillion by 2030: Experts

India's internet economy likely to reach $1 trillion by 2030: Experts

Rediff.com17 May 2024

India's internet economy is estimated to reach $1 trillion by 2030, primarily due to e-commerce, which is expected to be worth $325 billion and rank third globally, according to industry experts. Last year marked a crucial turning point for India's e-commerce sector, with notable changes in consumer trends, technology, and regulations. InGovern Research Services, a leading corporate governance advisory firm, hosted a virtual roundtable to deliberate on the notable developments in India's e-commerce sector in 2023, with a particular focus on the essential role of customer trust in fueling its ongoing expansion.

IPO craze continues: 3 firms to raise Rs 1,325 crore next week

IPO craze continues: 3 firms to raise Rs 1,325 crore next week

Rediff.com3 Mar 2024

The primary market will see a flurry of activity in March, with at least three companies including Gopal Snacks will float their initial public offerings (IPOs) in the upcoming week to raise Rs 1,325 crore collectively. The other two companies which are set to launch their maiden public issues are -- RK Swamy and JG Chemicals. Additionally, Bengaluru-based luxury furniture brand Stanley Lifestyles and Krystal Integrated Services are expected to float their initial share-sales later this month, according to merchant bankers.

Maruti to drive deep into small towns via Arena Satellite showrooms

Maruti to drive deep into small towns via Arena Satellite showrooms

Rediff.com3 Sep 2024

Maruti Suzuki India (MSIL) plans to open new Arena Satellite showrooms as the country's largest carmaker aims to tap small towns and new markets, said a senior company executive, amid signs of recovery in rural demand and an approaching festival season. Senior executive officer for marketing and sales MSIL, Partho Banerjee, told Business Standard the company was aiming to penetrate deeper into markets and reach closer to its customers. "We have already had a concept of mobile showrooms in the Arena channel.

MG Cyberster EV To Debut In India In January 2025

MG Cyberster EV To Debut In India In January 2025

Rediff.com3 Dec 2024

The Cyberster is currently sold in the UK for about Rs 63 lakh and is expected to be priced between Rs 65 lakh and Rs 70 lakhs.

Akasa Air now eligible for international operations

Akasa Air now eligible for international operations

Rediff.com1 Aug 2023

Akasa Air on Tuesday said it has added the 20th aircraft to its fleet that also makes the airline eligible to start international operations. The carrier, which will complete one year of operations on August 7, has also become the first airline in Asia to have the Boeing 737-8-200 variant. According to a release, the Boeing 737-8-200 aircraft aligns with Akasa Air's continued efforts to control operating costs.

How Ratan Tata reacted when govt picked BMW bullet-proof cars over TaMo

How Ratan Tata reacted when govt picked BMW bullet-proof cars over TaMo

Rediff.com10 Oct 2024

On another occasion, he recalled, as part of the SPG, he was tasked with the security of the then prime minister Manmohan Singh and assigned the responsibility of escorting Tata from Taj Mansingh Hotel in New Delhi.

SpiceJet's resurgence could disrupt Indian aviation market: Capa

SpiceJet's resurgence could disrupt Indian aviation market: Capa

Rediff.com29 Dec 2023

SpiceJet's resurgence, once the new funding is in place, has the potential to disrupt the Indian aviation market in 2024 as the airline will bring its grounded aircraft back to service and lease as many planes as possible to be competitively relevant, aviation consultancy firm Capa India said on Thursday. "Although the market for procuring aircraft in 2024 is exceptionally tight, we expect that SpiceJet will bring stored aircraft back into operations, and will wet or dry lease as much capacity as possible, in order to be competitively relevant. "This will have a material impact on the industry structure, and possibly on domestic profitability," Capa India said in its report.

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