News for 'customer experience'

Maruti to drive deep into small towns via Arena Satellite showrooms

Maruti to drive deep into small towns via Arena Satellite showrooms

Rediff.com3 Sep 2024

Maruti Suzuki India (MSIL) plans to open new Arena Satellite showrooms as the country's largest carmaker aims to tap small towns and new markets, said a senior company executive, amid signs of recovery in rural demand and an approaching festival season. Senior executive officer for marketing and sales MSIL, Partho Banerjee, told Business Standard the company was aiming to penetrate deeper into markets and reach closer to its customers. "We have already had a concept of mobile showrooms in the Arena channel.

Tsari Yatra May Help Ease India China Tensions

Tsari Yatra May Help Ease India China Tensions

Rediff.com2 Jan 2025

Why can't the Indian government propose to the Chinese a corridor circumambulating the Holy Mountain where people from both sides could perform the yatra again? asks Claude Arpi.

Small Town India Falls In Love With MFs

Small Town India Falls In Love With MFs

Rediff.com24 Dec 2024

More than 50 per cent of SIP accounts come from semi-urban and rural areas.

How Ratan Tata reacted when govt picked BMW bullet-proof cars over TaMo

How Ratan Tata reacted when govt picked BMW bullet-proof cars over TaMo

Rediff.com10 Oct 2024

On another occasion, he recalled, as part of the SPG, he was tasked with the security of the then prime minister Manmohan Singh and assigned the responsibility of escorting Tata from Taj Mansingh Hotel in New Delhi.

India's internet economy likely to reach $1 trillion by 2030: Experts

India's internet economy likely to reach $1 trillion by 2030: Experts

Rediff.com17 May 2024

India's internet economy is estimated to reach $1 trillion by 2030, primarily due to e-commerce, which is expected to be worth $325 billion and rank third globally, according to industry experts. Last year marked a crucial turning point for India's e-commerce sector, with notable changes in consumer trends, technology, and regulations. InGovern Research Services, a leading corporate governance advisory firm, hosted a virtual roundtable to deliberate on the notable developments in India's e-commerce sector in 2023, with a particular focus on the essential role of customer trust in fueling its ongoing expansion.

Airtel 5G service goes live in 8 cities, customers to pay as per 4G plan

Airtel 5G service goes live in 8 cities, customers to pay as per 4G plan

Rediff.com6 Oct 2022

Bharti Airtel on Thursday said its 5G services have gone live in eight cities of Delhi, Mumbai, Chennai, Bengaluru, Hyderabad, Siliguri, Nagpur and Varanasi. The customer availing 5G services will have to pay as per their existing 4G plan, it said. "Airtel has been at the forefront of India's telecom revolution for the last 27 years.

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Zomato to buy Paytm's entertainment ticketing biz for Rs 2,048 cr

Rediff.com21 Aug 2024

Online food delivery platform Zomato will acquire Paytm's entertainment ticketing business for Rs 2,048 crore to strengthen its "going-out" segment in a deal that will help the troubled fintech firm to sharpen its focus on core payments and financial services distribution.

NRIs yet to fully warm up to GIFT City's higher FPI limits

NRIs yet to fully warm up to GIFT City's higher FPI limits

Rediff.com20 Sep 2024

The Securities and Exchange Board of India (Sebi) has permitted 100 per cent contribution from non-resident Indians (NRIs) and overseas citizens of India (OCIs) in the corpus of foreign portfolio investors (FPIs) based out of Gujarat International Finance Tec-City (GIFT City), the country's international financial services centre (IFSC). However, the Indian diaspora is yet to fully embrace this new route. The regulator allowed this route to enhance the fund ecosystem at GIFT City and attract genuine investments from overseas Indians.

IPO craze continues: 3 firms to raise Rs 1,325 crore next week

IPO craze continues: 3 firms to raise Rs 1,325 crore next week

Rediff.com3 Mar 2024

The primary market will see a flurry of activity in March, with at least three companies including Gopal Snacks will float their initial public offerings (IPOs) in the upcoming week to raise Rs 1,325 crore collectively. The other two companies which are set to launch their maiden public issues are -- RK Swamy and JG Chemicals. Additionally, Bengaluru-based luxury furniture brand Stanley Lifestyles and Krystal Integrated Services are expected to float their initial share-sales later this month, according to merchant bankers.

JSW MG surges in sales: Is this the disruption electric car market needs?

JSW MG surges in sales: Is this the disruption electric car market needs?

Rediff.com30 Nov 2024

In September, JSW MG Motor India, the newly minted joint venture between SAIC Motor, which is present in 100 countries, and Indian conglomerate JSW Group, launched the Windsor, an electric car that introduced battery as a service (BaaS).

Meta partners with Reliance Jiomart to offer grocery shopping on WhatsApp

Meta partners with Reliance Jiomart to offer grocery shopping on WhatsApp

Rediff.com30 Aug 2022

Meta Platforms Inc, the parent company of WhatsApp, will partner with Reliance JioMart for a service where WhatsApp users can buy groceries on the messaging platform from the Indian retail firm. Mark Zuckerberg, chief executive officer (CEO) of Meta Platforms, said in a Facebook post, "[I am] Excited to launch our partnership with JioMart in India. "This is our first-ever end-to-end shopping experience on WhatsApp--people can now buy groceries from JioMart right in a chat." "Business messaging is an area with real momentum and chat-based experiences like this will be the go-to way people and businesses communicate in the years to come," he said in an announcement coinciding with the annual general Meeting (AGM) of Reliance Industries the parent company of JioMart.

Big Steel Boys Pushing Future Mobiility Pedal

Big Steel Boys Pushing Future Mobiility Pedal

Rediff.com11 Aug 2024

From setting up cutting-edge facilities to cater to the domestic market and building capabilities of global standards, the action is building up.

How Airtel took a long call on profit by focusing on costs and customers

How Airtel took a long call on profit by focusing on costs and customers

Rediff.com20 Jun 2022

Six consecutive profitable quarters after an equal number of losses - for Bharti Airtel, the turnaround has been quick. But it is not a result of higher tariffs or absence of exceptional items alone. Execution and strategy are playing a part, too. Bharti Airtel's chief executive officer Gopal Vittal summed it up in a post-result conference call last month. "We track the profit in each of our 237,500 (cell) sites.

Vistara CEO says 'worst is behind us'; operations have stabilised

Vistara CEO says 'worst is behind us'; operations have stabilised

Rediff.com11 Apr 2024

After facing significant flight disruptions recently, Vistara CEO Vinod Kannan on Thursday told the airline staff that the "worst is behind us" and operations have already stabilised. Pilot woes have forced the Tata Group airline to temporarily cut down capacity by 10 per cent or 25-30 flights daily. While acknowledging that things should have been planned better, Kannan said it has been a "learning experience".

Who Is Jay Shah Meeting?

Who Is Jay Shah Meeting?

Rediff.com11 Jun 2024

BCCI Secretary Jay Amit Shah met with National Football League Commissioner Roger Goodell in New York. This meeting marks the first interaction between the heads of the world's two most popular sporting leagues: The IPL and the American football league, the NFL.

Bharti Airtel Q1 profit jumps 2.5 times to Rs 4,160 cr

Bharti Airtel Q1 profit jumps 2.5 times to Rs 4,160 cr

Rediff.com5 Aug 2024

Telecom operator Bharti Airtel reported more than 2.5 times jump in its consolidated profit to Rs 4,160 crore in the April-June quarter of 2024-25 compared to the year-ago period driven by an improvement in average revenue per user and an exceptional gain of Rs 735 crore. The company had posted a profit of Rs 1,612.5 crore in the same period a year ago. The consolidated revenue from operations of Bharti Airtel increased by 2.8 per cent to Rs 38,506.4 crore during the reported quarter from Rs 37,440 crore in the June quarter of the last year.

2024: Top 10 International Films

2024: Top 10 International Films

Rediff.com7 Dec 2024

Aseem Chhabra lists his favourite 2024 films that he watched at film festivals held in Berlin, Cannes, Toronto and India.

SpiceJet's resurgence could disrupt Indian aviation market: Capa

SpiceJet's resurgence could disrupt Indian aviation market: Capa

Rediff.com29 Dec 2023

SpiceJet's resurgence, once the new funding is in place, has the potential to disrupt the Indian aviation market in 2024 as the airline will bring its grounded aircraft back to service and lease as many planes as possible to be competitively relevant, aviation consultancy firm Capa India said on Thursday. "Although the market for procuring aircraft in 2024 is exceptionally tight, we expect that SpiceJet will bring stored aircraft back into operations, and will wet or dry lease as much capacity as possible, in order to be competitively relevant. "This will have a material impact on the industry structure, and possibly on domestic profitability," Capa India said in its report.

'Don't Jump In Because It's Fashionable To Be An Entrepreneur'

'Don't Jump In Because It's Fashionable To Be An Entrepreneur'

Rediff.com12 Nov 2024

'I tell young entrepreneurs if you don't have a great idea, if you don't have a good business model, don't think of a start-up.'

Akasa Air now eligible for international operations

Akasa Air now eligible for international operations

Rediff.com1 Aug 2023

Akasa Air on Tuesday said it has added the 20th aircraft to its fleet that also makes the airline eligible to start international operations. The carrier, which will complete one year of operations on August 7, has also become the first airline in Asia to have the Boeing 737-8-200 variant. According to a release, the Boeing 737-8-200 aircraft aligns with Akasa Air's continued efforts to control operating costs.

Army unveils comprehensive roadmap for 2036 Olympics

Army unveils comprehensive roadmap for 2036 Olympics

Rediff.com1 Oct 2024

The conclave drew valuable insights from former athletes and Olympians, including celebrated ones such as Anju Bobby George, Mary Kom, and Tarundeep Rai, all of whom shared their personal experiences and perspectives on what it takes to excel at the highest levels of sports.

Buying Health Cover Policy? Read This

Buying Health Cover Policy? Read This

Rediff.com21 Sep 2024

Customers frequently sign without reading the terms and conditions, resulting in a poor understanding of coverage, and eventually leading to partial payouts

Full text: President Murmu's R-Day eve address to the nation

Full text: President Murmu's R-Day eve address to the nation

Rediff.com25 Jan 2025

'Today, let us reaffirm our commitment to strive to realise Gandhiji's dreams. His watchwords, truth and nonviolence, will continue to remain relevant for the whole world. He also taught us that rights and duties are but the two sides of the coin - indeed, the true source of rights is duty. Today we recall his lessons in compassion too - compassion not only for our human neighbours but also for our other neighbours, namely, flora and fauna, rivers and mountains.'

'Lifelong Learning Is Key In Today's Fast-Changing Business Landscape'

'Lifelong Learning Is Key In Today's Fast-Changing Business Landscape'

Rediff.com29 Aug 2024

'Citing an example of the pressure students face, she mentioned that one student shared how friends in college would say, "Don't come back without that multi-crore job," as they said their goodbyes.' 'But you have to understand that this is the end of the beginning, and it's not even the beginning of the end.'

'India's young offer growth potential for auto sector'

'India's young offer growth potential for auto sector'

Rediff.com20 Jan 2023

'The semiconductor supply is constantly improving, with visible green-shoots in the situation as compared to earlier part of last year'

All That You Wanted to Know about Tata Curvv

All That You Wanted to Know about Tata Curvv

Rediff.com9 Aug 2024

While the electric version will open for bookings starting August 12, the internal combustion engine (ICE) counterparts will make their debut after September 2, says Rajesh Karkera/Rediff.com.

De-risking loan portfolio likely a top priority for new Bandhan CEO

De-risking loan portfolio likely a top priority for new Bandhan CEO

Rediff.com15 Oct 2024

Partha Pratim Sengupta, who will be taking charge as the MD & CEO of Bandhan Bank in early November, has his task cut out. The Kolkata-based lender, which converted itself from a microfinance institution to a universal bank, is in its 10th year of operation. The bank was able to cut down the share of the micro loan book over these years.

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Will AI, Like Y2K, Be Gamechanger For Indian IT Cos?

Rediff.com1 Jan 2025

'The race is now on for Indian IT firms to develop their AI prowess and focus on a software-first approach to services as the people element becomes more complicated with Trump's expected new regulations.'

Chennai Brains Behind Ford's Global Hits

Chennai Brains Behind Ford's Global Hits

Rediff.com26 Aug 2024

'We participate in the design/development of components and systems for electric vehicles, internal combustion engines, and hybrid vehicles.'

'No question of bringing in an investor right now'

'No question of bringing in an investor right now'

Rediff.com24 Aug 2024

'We have got enough internal accruals, and we are able to do acquisitions on our own.'

Lorries Being Gifted This Wedding Season!

Lorries Being Gifted This Wedding Season!

Rediff.com27 Nov 2024

Another trend: A preference for coloured diamonds among brides, who are pairing them with their groom's birthstone. So, along with yellow or white diamonds, they are choosing pink, green, blue sapphires, emeralds or red rubies.

DRI arrests senior Air India Express crew member in gold smuggling probe

DRI arrests senior Air India Express crew member in gold smuggling probe

Rediff.com1 Jun 2024

According to a source, Suhail Thanalot, a senior crew member of AIE and a native of Thillenkeri in Kannur district, was apprehended following intelligence and evidence compiled by the DRI regarding his involvement in the gold smuggling incident.

Zomato to stop grocery delivery service from Sep 17

Zomato to stop grocery delivery service from Sep 17

Rediff.com12 Sep 2021

Online food delivery platform Zomato has decided to stop its grocery delivery service from September 17 mainly on account of gaps in order fulfillment leading to poor customer experience, marking its exit from the segment for the second time since last year. The company had entered the segment last year during the lockdown on account of the COVID-19 pandemic, but exited the business on the recovery of its food delivery business. The company also said that it believes that its investment in Grofers will generate better outcomes for its shareholders than in-house grocery efforts.

After Air India, Vistara announces VRS for permanent ground staff

After Air India, Vistara announces VRS for permanent ground staff

Rediff.com30 Jul 2024

Indian carrier Vistara on Monday announced voluntary retirement scheme (VRS) and voluntary separation scheme (VSS) for its permanent ground staff ahead of its merger with Air India, which had announced similar plans for its non-flying permanent staff two weeks ago.

Now get the business class experience in Tata cars

Now get the business class experience in Tata cars

Rediff.com5 Sep 2022

After the Dark edition followed by the Gold and Kaziranga editions, Tata Motors now introduces the Jet experience in select high-end models.

Olympic champ Biles's superhero moment in Paris

Olympic champ Biles's superhero moment in Paris

Rediff.com26 Jul 2024

Biles stands up for German gymnasts on Paris bus

Byju's starts new sale process to check mis-selling

Byju's starts new sale process to check mis-selling

Rediff.com16 Jan 2023

Edtech firm Byju's has rolled out a 4-tier tech-driven internal sales process replacing its existing direct sales process to check mis-selling, the company said on Monday. The development comes against the backdrop of summons issued to the company by child rights body National Commission for Protection of Child Rights (NCPCR) over allegations that the edtech firm is indulging in malpractices to lure parents and children to buy their courses. Under the new sales model, interested customers having minimum monthly income of Rs 25,000 will be eligible to buy courses from Byju's and will need to give consent for placing the order and before closing of the sales.

How Air India plans to alert fliers about flight changes, delays

How Air India plans to alert fliers about flight changes, delays

Rediff.com2 Sep 2022

Air India will put in place new systems to proactively alert fliers about changes or delays in flight schedules and also set up a coordination team to address airport-specific issues, according to an internal communication. After reviewing block times, airport connecting times and aircraft as well as crew rotations, Tatas-owned Air India has identified various improvement areas for bettering overall performance. In the internal communication on Friday, Air India CEO and managing director Campbell Wilson said the airline would seek airport slots to carry out the improvements.

The Machine That Saved Tanishq

The Machine That Saved Tanishq

Rediff.com29 Aug 2024

Stories are legion about the Karatmeter's use at that time. Hundreds of people standing in queue for testing, customers breaking down after discovering the actual purity of their jewellery and then becoming irate about the jeweller who had gypped them, the local jewellery industry leaning heavily on the Tanishq franchisees to desist from using it, some jewellers even threatening violent action.

'My Manager Asked Me To Resign Without Notice'

'My Manager Asked Me To Resign Without Notice'

Rediff.com21 Aug 2024

You can ask for written communication from your HR manager seeking an explanation about your resignation. Please mark the copies to your senior authorities as well as top executives especially if you feel you are being harassed, suggests rediffGURU Pradeep Pramanik.